An inbound call center process is designed or designated to provide product support or to handle customers inquiries and complaints concerning to the respective process.
On the other hand, an outbound call center process plays as opposite, it requires to contact potential customers usually for the purpose of selling or surveying.
The basic requirement for any call centers are individual work stations for each agent with headsets or telephone sets that should be for each customer care representative. A handy percentage of call centers are outsourced companies. They offer their services to other companies that require additional manpower to interact with their customers. Some of these companies are mail order catalogue companies, computer hardware and software companies and utility firms.
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