Knowlagent offers calculator that will help to find some quick hits if you’re looking to maximize efficiencies in your call center in the new year.
Using standard industry data or own custom entries, the tool will enable to uncover some of the hidden labor costs driven by common call center staffing methods.
The calculator will discover costs associated with:
-Manual agent management
-Off-phone time for training and coaching
-Avoidable attrition
-Inefficient screening processes.
You can download the calculator here.
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Great thoughts you got there, believe I may possibly try just some of it throughout my daily life.
ReplyDeleteOutbound Inbound Centers
ReplyDeleteThank you for the info. It sounds pretty user friendly. I guess I’ll pick one up for fun. thank u
Inbound Call Center